Shipping Policy

Handling Time

All orders are processed and shipped by the end of the next business day based on the time the order was placed. We aim for a 24–48 hour turnaround for order fulfillment.

Lost, Missing, or Stolen Packages

If your package is marked as “delivered” but you haven’t received it, it may be delayed, delivered to the wrong address, or stolen. Please:

• Check for proof of delivery or photo evidence.
• Review footage from door cameras (if applicable).
• Ask neighbors if they received it by mistake.

If none of these apply, contact us via the "Chat with Us" widget on our website.

If the package shows as “delivered,” please also contact the carrier directly — they may have delivery details such as route info or a delivery photo.

Note: For packages that are not marked as delivered and are missing, we require a 20-day waiting period to conduct an investigation with the carrier. You will also need to complete a customer affidavit before a replacement or refund is processed.

Shipping Areas

We ship to the following locations:

• Contiguous United States
• Alaska & Hawaii
• Canada
• United Kingdom
• Most U.S. outlying territories

Domestic Shipping Rates

We offer both standard and express shipping options. Standard shipping is $5.99 for orders under $35, $2.99 for orders between $35 and $79.99, and free for orders of $80 or more. Express shipping is available at a flat rate of $14.99 for faster delivery.

Shipping Providers

We offer shipping through:

• USPS
• UPS
• FedEx
• Amazon Shipping

Refused & Undeliverable Shipments

If your order is returned due to incorrect address details or a move, we will attempt to contact you. Here's how we handle it:

• You will be responsible for re-shipping costs.
• An invoice for the shipping amount will be emailed once a new address is confirmed.
• We will attempt to reach you twice within one week.
• If we receive no response, we will refund the order minus the original shipping fees & 5% restocking fees to your original payment method.