Pre-Order Policy

What is a Pre-Order?

A pre-order is an order placed before an item’s official release date. At Nutrade, pre-ordering allows you to reserve upcoming products in advance and secure your spot before they arrive.

Pre-Order Payment

All pre-orders require a 10% non-refundable deposit at the time of purchase. Whether you choose to pay the order in full or only the 10% deposit, the initial 10% remains non-refundable.

The deposit is used to secure inventory, confirm orders with our distributors, and help prevent overselling and fraudulent or automated bot orders.

Approximately 1–2 weeks before the item arrives at our warehouse, we will send an invoice for the remaining balance. To avoid delays in processing and shipping your order, we kindly ask that all outstanding balances be paid promptly upon receipt of the invoice.

If the remaining balance has not been paid by the time the item arrives at our warehouse, we reserve the right to cancel your pre-order. In such cases, the 10% non-refundable deposit will be forfeited, and any additional amount paid beyond the deposit will be refunded in accordance with our cancellation policy.

Canceling a Pre-Order

If you need to cancel a pre-order, please note the following:

  • The 10% deposit is non-refundable unless we are unable to fulfill the order.
  • Whether you paid only the 10% deposit or paid the order in full, the initial 10% remains non-refundable.
  • If the order has been paid in full, any refund issued will be less the 10% non-refundable deposit.
  • Cancellation requests must be submitted before the order ships.

To request a cancellation, please contact us through the "Chat With Us" widget on our website.

Once an order has shipped, it will be subject to our standard Refund Policy.

Orders placed through Shopify Installment Pay are non-refundable, as payments are managed by a third-party payment provider and cannot be reversed once processed.

Pre-Order Fulfillment

Pre-order fulfillment is a top priority at Nutrade, and we work closely with our distributors to complete every order. However, please understand:

  • Pre-orders are not 100% guaranteed, as manufacturers or distributors may reduce allocations, cancel products, or limit quantities.
  • In the rare event that we are unable to fulfill your pre-order, your deposit and any additional payments made will be fully refunded.

Estimated arrival dates are provided by manufacturers and are subject to change due to production delays, shipping schedules, customs clearance, port congestion, or other factors beyond our control.

For the latest release information, please visit our Upcoming Releases page, which we strive to keep as accurate and up to date as possible.