Pre-Order Policy

What is a Pre-Order?

A pre-order is an order placed before an item’s official release date. At Nutrade, this lets you reserve upcoming products in advance and secure your spot before they hit our shelves.

Pre-Order Payment

All pre-orders are charged in full at the time of purchase. We’ve found this helps customers better manage their budgeting — especially if the release date is still a few months out — and eliminates the need to track down future payments.

Canceling a Pre-Order

If you need to cancel a pre-order, a 5% cancellation fee will apply to all refunds. However, you can avoid this fee by choosing to receive your refund as store credit, in which case the cancellation charge will be waived. To request a cancellation, simply reach out to us using the "Chat with Us" widget on our website. Please note that cancellation requests must be submitted before your order ships from our warehouse. Once an order has shipped, it will be handled according to our standard Refund Policy. Additionally, any orders placed through Shopify Installment Pay are non-refundable, as payments are managed by a third-party provider.

Pre-Order Fulfillment

Pre-order fulfillment is a top priority at Nutrade, and we work closely with our distributors to ensure every order is completed. However, please understand that pre-orders are not 100% guaranteed, as cancellations or limitations from the manufacturer or distributor can occasionally occur. In the rare event that we’re unable to fulfill your pre-order, a full refund will be issued, but we do not offer compensation for the inconvenience. Our purchasing team works diligently to secure inventory and honor all pre-orders.

Estimated arrival dates are provided by the manufacturer and may shift due to production delays or customs clearance issues. For the most current updates on release dates, we recommend checking our Upcoming Releases page, which we strive to keep as accurate and up-to-date as possible.