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At Nutrade, we want you to be happy with your purchase — but we also know that sometimes things change. Please read the full policy to understand our return and refund process.
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To qualify for a return:
Returns can be requested using the "Chat with Us" widget or simply email us at sales@thenutrade.com along with your order number.
All approved returns are subject to:
If your item arrives damaged or defective, contact us within 30 days for a replacement or refund. If out of stock, we will refund you.
Note: Minor manufacturer paint flaws are not considered defects.
Use the "Chat with Us" widget to request a return. If approved, we’ll send you a return shipping label and instructions.
Note: Items sent without prior approval will not be accepted.
We cover return shipping for defective items or order errors only when you contact us first.
We can’t guarantee exchanges due to limited stock. The best approach is to return your item (if eligible) and place a new order.
We’ll notify you once your return is inspected and approved. Refunds are issued to:
Refunds are immediate from our end, but may take 5–7 business days to appear on your bank statement, depending on your bank.
Cancellations of in-stock items before shipment are subject to a 5% cancellation fee. Once shipped, cancellations are not possible. Sale items are non-refundable.
To avoid the fee, you may request store credit instead.
For questions about returns or refunds, please use the "Chat with Us" widget on our website. We're happy to assist you!
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