Frequently Asked Questions

A: We are committed in providing high-quality products and exceptional customer service. For more details, visit our About Us page.

A: To place an order, simply browse our site, select the items you wish to purchase, add them to your cart, and proceed to checkout to complete your order.

A: No, you do not need to create an account to place an order. You can proceed with checkout as a guest or use Shop Pay for a faster, checkout experience.

A: We are unable to send personalized photos of each individual item in an order, but you can view product images and detailed descriptions on our product pages.

A: Currently, we only accept orders through our website. We do not process orders via e-mail, fax, or social media.

A: Order processing time varies depending on the items you order. In-stock items are usually processed within 1-2 business days, and shipping takes anywhere from 3 to 7 business days depending on the shipping option chosen. You will receive a tracking number once your order has shipped.

A: Items will remain in your shopping cart for a limited time. To ensure you get your desired items, we recommend completing your checkout as soon as possible.

A: The message was sent because our system detected potential threats. We screen transactions to ensure security and may alert both you and our team if there are signs of irregular shopping behavior or a higher risk of fraud. We want to confirm that you, the authorized cardholder, made the transaction.

A: If you receive an email from sales@thenutrade.com with the subject "Urgent: Fraudulent Activity Detected – Immediate Action Required

" please read the email carefully and respond with "YES" or "NO" to confirm whether you made the transaction. If you respond "YES" to confirm that the transaction is yours, your order will be released for processing and shipping, unless additional information is required.

A: No, we will never ask for sensitive personal information such as your Social Security number, password, or bank account details. If we need to confirm a transaction, we will only request verification of the order or payment method used. Always be cautious of requests for sensitive information.

A: We are an online-only retailer and do not have any physical storefronts. All orders are placed through our website and shipped directly to you.

A: We do not offer local pick-up. All orders must be placed online through our website and will be shipped directly to you.

A: You can view our full Cancellation Policy here.

A: Have questions or need help? Give us a call! 📞 +1 (512) 325-5684 Hours: Monday–Friday, 8 AM – 5 PM EST (Closed on national holidays)

You can place orders online anytime — 24/7, 365 days a year!

A: No, our Customer Service team cannot reply via text messages. For the fastest assistance, please contact us by email or phone.

A: Please allow our Customer Service team sufficient time to thoroughly review your request. This ensures we can provide you with the most accurate and helpful assistance.

A: While we value and respect the thoughts and opinions shared across social media and online forums, we kindly ask that you contact our Customer Service team directly for the most accurate and efficient assistance.

A: We are eligible to charge sales tax on eligible items shipped to states where we have a tax nexus. The following states are currently subject to sales tax:

• Texas

A: Nexus refers to a business's connection to a state that obligates them to collect sales tax. This can include having an office, warehouse, or significant sales in the state. If we have Nexus in your state, sales tax will be applied to your purchase.

A: Sales tax is calculated as a percentage of the purchase price of an item or service. The percentage varies depending on the state or country’s tax laws.

A: Some states require that sales tax be applied to shipping fees. Sales tax will be charged on shipping fees when the order is shipped to the following states:

• Texas

A: Yes, we offer international shipping to a wide range of countries. Please refer to our shipping section at checkout to see if we ship to your location. Some regions may be excluded due to shipping restrictions or operational limitations.

A: We offer Standard International Shipping, which typically delivers within 7-21 business days, depending on the destination. Delivery times may vary based on factors such as customs processing and the destination country.

A: Yes, shipping costs are calculated during checkout based on the weight, dimensions, and destination of your order. International orders may incur additional charges for customs duties, taxes, and import fees that are determined by the destination country.

A: No, customs duties, taxes, and import fees are not included in the shipping charges. These costs are determined by the destination country's customs office, and customers are responsible for paying these charges upon delivery.

A: International shipments may be subject to customs inspection upon arrival in the destination country, which may cause delays. We are not responsible for delays caused by customs processing. Please ensure you provide accurate and complete shipping information to avoid any delays.

A: If you need to change your shipping address after placing the order, please contact our Customer Service team as soon as possible. We will do our best to accommodate the change, but if the order has already been processed or shipped, it may not be possible to update the address.

A: We generally do not accept returns on international orders unless the item is defective or damaged. In the case of defects or damages, please contact our Customer Service team, and we will assist you with the return or replacement process. Return shipping costs are the responsibility of the customer unless the item is faulty.

A: Freight forwarding occurs when a customer arranges for their order to be shipped to an alternative address within the U.S., typically using a third-party carrier. If you choose to use a freight forwarder, you are responsible for managing and covering any additional costs associated with the forwarding process. Please note that once the package is handed over to the freight forwarder, we are no longer responsible for the shipment or its delivery.

A: We recommend checking collector forums, recent sales on 3rd party marketplaces, or getting an appraisal from a collectibles expert.

A: Thank you for your interest! Unfortunately, we do not purchase or accept trades for toys. We recommend exploring online auction sites to quickly reach a wide audience and find a great home for your collection.

A: No, shipping directly to your own customers from us is strictly prohibited. While shipping to your retail store or residence is permitted, any orders placed for direct shipment to customers will be canceled.

A: Yes, we welcome orders for your store! While we don’t offer traditional wholesale or bulk discount programs, we’re happy to fulfill large orders at the listed prices on our website. If you need to order more than a case of an item, simply reach out to our Customer Service team, and we’ll assist you in processing your request. Our goal is to support your business needs with the same great service for every order.

A: No, we do not offer advertising space or other affiliations on our website at this time.

A: Currently, we do not have an affiliate program available.

A: While we appreciate your interest, we are currently exploring sponsorship opportunities. If you'd like to be considered, please email us at sales@thenutrade.com with details about your content and audience.

A: We are open to exploring potential collaborations. Feel free to reach out to us at sales@thenutrade.com with your media kit or partnership ideas.

A: An upcoming release refers to a product or item that is scheduled to be released in the near future but is not yet available for shipping. Customers can purchase these products before they are officially launched. However, in rare cases, the release date may be changed due to production issues, shipping delays, or other unforeseen circumstances from the manufacturer.

A: Products labeled as "Upcoming Release" are typically displayed on the product page with a release date or an estimated time frame. Look for terms like "Pre-order" or "Reserve Yours Today — Arrives By" on the product listing.

A: The price of an upcoming release is typically locked in at the time of your order. However, in some cases, the price may change due to manufacturer adjustments or changes in market conditions. If there is any change, we will notify you promptly.

A: Yes, if you cancel your pre-order after 48 hours, a 5% cancellation fee will apply to cover processing costs.

A: If an upcoming release cannot be fulfilled due to unforeseen circumstances, a full refund will be processed in accordance with our Refunds Policy.

A: The number of units per customer may be limited depending on the product. This ensures that every customer has a fair chance to purchase the product.

A: We charge upfront for pre-orders to secure your order and ensure that we can allocate the necessary resources to fulfill it. This helps us manage demand and guarantee that customers who commit to pre-ordering their items receive them promptly. By collecting payment upfront, we can avoid issues with stock shortages and ensure a smooth and reliable ordering experience.

A: If your order enters the shipping process before the release date and the price is lowered before the end of the release date, we will automatically refund your credit card for the difference between the price you were charged and the release-date price. This refund will typically be processed within 24-48 hours following the release date. If you do not receive the refund, please contact us for assistance.

A: To subscribe to our newsletter, just enter your email address in the subscription box at the bottom of our homepage, and you'll be start receiving the latest news, updates, and exclusive offers! Alternatively, you’ll be automatically enrolled when you make a purchase with us, ensuring you never miss out on important updates.

A: You can cancel your newsletter subscription anytime by simply clicking the "unsubscribe" link at the bottom of any email you receive from us.

A: To get immediate updates on new product releases, make sure you’re subscribed to our newsletter. You will be notified as soon as new products are launched. Alternatively, you can follow our social media channels for the latest updates.

A: Unfortunately, we do not offer a printed catalog. All of our products and promotions are available online for your convenience.